CIRCULATED TO ALL MEMBERS, BROKERS
We would like to remind Members and their brokers, where applicable, of our web based facility, North Online, available through our website http://www.nepia.com/.
The facility enables you to access data relating to individual accounts by means of a user ID and password. Our North Online Fact Sheet (a copy of which is attached for easy reference) outlines the information available and gives instructions on how to apply for North Online and to reactivate your account if you have not accessed the system in the last six months.
As we approach the 2009 P&I renewal season, normally commencing with a full review of Members’ outstanding claims, we will be undertaking this exercise using North Online. We will not, unless specifically requested, be mailing paper copies of the outstanding claims statistics.
Therefore we would encourage those Members and their brokers not registered or who require reactivation to ensure they are able to use the North Online service. In order to help facilitate obtaining a user ID and password for first time users, we attach a copy of the Confirmation Slip.
In addition to our using North Online for the Members claims review we will be forwarding 2009/2010 Certificates of Entry and Debit Notes electronically and shall not be forwarding hard copy documentation unless specifically requested. We shall of course remind Members of this again closer to renewal.
In order that we can continue to offer you the highest levels of service we recommend that Members and their brokers ensure that they are registered to use North Online.
JOHN H HOWE
DIRECTOR – North Insurance Management Limited
As Managers on behalf of the North of England P&I Association Limited