Senior Claims Executive – Owner’s Fixed Premium

We have an opportunity to join the Coastal and Inland Sector as a Senior Claims Executive at our London or Newcastle office. In this exciting role, you’ll be responsible for handling P&I and non-P&I claims and other matters for Members and Assureds including drafting, liaising, maintaining, filing and administration, thereby supporting our strategic vision of being a world leading marine insurance group, providing the highest quality of cost-effective service.

Your main duties will include:

• Handling a high-volume and variety of claims, including complex matters, for owners and charterers (and Assureds, as relevant) in accordance with the club’s policies and procedures; ensuring claims are resolved in an efficient and cost-effective manner.
• Managing relationships with Members / Assureds and brokers, ensuring they receive the highest levels of service.
• Mentoring, supervising and managing colleagues working within the Sector, as required by functional or sector management, and taking responsibility for sharing knowledge and skills with less experienced colleagues.
• Close collaboration with claims and underwriting colleagues working within the Sector, as well as Loss Prevention, both in terms of claims handling, identifying risk trends, and relationship management.
• Preparing agendas, reports, and informing the Sector of any significant developments, as required by functional or Sector management.
• Assisting with audits and peer reviews and assisting to develop and improve claims handling and operational processes, as required.
• Working closely with sector and other colleagues, as required, to support any business development activities and networking with Members / Assureds and customers (locally and potentially overseas).
• Supporting the Sector to build and maintain a high-performing and inclusive team environment, while collaborating with our enabling functions.
• Acquiring and maintaining a detailed understanding of, and acting in accordance with, company-wide, functional, and sectoral rules, policies, guidelines, and procedures.
• Actively contributing to claims initiatives and Expertise Teams, as required.
• Responding to claims and enquiries by Members / Assureds at all times.

Ideally, you’ll have:

Essential Skills/Qualifications/Experience

• Experience of having worked in the maritime industry; knowledge & experience in dealing with P&I claims is preferable
• IT literate with a good working knowledge of all North Group systems and the ability to adapt to all developments.
• Efficient and effective administration skills, demonstrating attention to detail
• Efficient & effective administration skills, demonstrating attention to detail
• Strong planning and organisational skills with the ability to cope with demanding workloads.
• Self-motivated, proactive and assist as required.
• Good interpersonal skills always appropriate to cultural diversity and with the ability to communicate both verbally and in writing.
• Flexible with availability to be able to service needs of clients and geographical sector colleagues.

Preferred Skills/Qualifications/Experience

• LPC/ Qualified lawyer; and/or
• Sailing experience; and/ or
• Other relevant shipping experience
• Relevant degree level qualification or equivalent (e.g. maritime studies/ law degree).

In return, we’ll offer you:  

• The opportunity to enhance your experience and to help the [department] achieve our ambitious goals
• A competitive salary and benefits package
• The opportunity to learn new skills and develop your career
• An open and collaborative office environment
• A best-in-class approach to hybrid and flexible working

To apply please contact recruitment@nepia.com

Our working culture

We are committed to providing a supportive environment that welcomes people from all backgrounds – where your views are encouraged, and your unique talents have the space to thrive.

Our people-led culture gives you the power and choice to shape your career and aspirations as you choose – enabling you to be the best you can be, bring out the best in us, and truly make a difference.

As a socially responsible global business, we give back to the local communities we work with and within. We are committed to greener, ethical, sustainable internal practices, while using our influence to help drive external change.

About NorthStandard

We are one of the largest clubs in the International Group of P&I insurers, offering members and brokers the broadest range of marine insurance products in one place.

Complementing our standard and extended P&I, we also provide over 10 specialist covers to ensure shipowners and operators can trade and travel with confidence in everything they do.

Our footprint spans the world, with offices covering all major shipping regions, including Asia (China, Hong Kong, Singapore and Japan), Australasia (Australia and New Zealand),  Europe (UK, Ireland and Greece), and the USA.

We employ over 650 people globally, providing an unmatched depth and breadth of expertise, plus a dynamic, flexible, innovative, and responsive service. One best placed to meet today’s evolving needs, while anticipating tomorrow’s.