People Care

Any illness or injury claim on board is immediately made more serious by the vessel's distance from port. As well as the increased risk to health for the seafarer, the medical treatment, potential hospitalisation, sick pay and possible claims may end up being very costly.

We have developed and supported several initiatives over the years to provide high quality care for the seafarer, mitigate claims, reduce costs and improve service to Members. Information on these initiatives, which include our Pre-Employment Medical Schemes, a Post Repatriation Medical Scheme for Filipino Seafarers, First Call and EHIC Cards, is available below:

LP Briefing PEME PhilippinesPre-Employment Medical Schemes

Crew illness claims continue to be a substantial cost for the shipowner Members of North. One single serious illness claim can force a vessel to deviate and lose time with all the attendant commercial consequences. The resultant hospitalisation, medical treatment and related expenses may potentially cost hundreds of thousands of dollars.

Many of these claims could have been avoided if the seafarer had a comprehensive pre-employment medical examination by a reliable medical facility or clinic. These guidelines have been prepared to provide Members with advice on effective pre-employment medical screening and the selection of suitable clinics in their crew supply areas worldwide.

People Claims - Controlling the Cost

We have developed and supported several initiatives over the years to provide high quality care for the seafarer, mitigate claims, reduce costs and improve service to Members. These initiatives are highlighted in our 'People Claims - Controlling the Cost' information sheet, accessible from our Members’ Area.

Post Repatriation Medical Programme (PRM) for Filipino Seafarers

The Post Repatriation Medical Programme (PRM) was introduced in February 2013.

We are working with Ship to Shore Medical Assist and Shiphealth Inc., both of which are recommended Post Repatriation Medical facilities in Manila, in order to assist seafarers who have been repatriated to the Philippines as a result of injury or illness.

The aim is to provide efficient, high-quality treatment for filipino seafarers whilst at the same time avoiding excessive costs, in particular by avoiding unnecessary treatment for additional medical conditions for which members were not legally or contractually responsible. Further information can be read on our information sheet Post Repatriation Medical Programme.

 

First Call

We have developed the First Call service in conjunction with Hudson Tactix and Shuman Consulting Services for our Members who are disembarking crew for medical treatment in the USA only.

We have produced a First Call poster to provide Masters with a first point of contact for crew medical assistance in the USA. Please click on the image below to download the poster:

North First Call Poster

For more information please visit our First Call webpage.

The European Health Insurance Card (EHIC) 

The European Health Insurance Card (or EHIC) is issued free of charge and allows anyone who is insured by, or covered by, a statutory social security scheme of the European Economic Area (EEA) countries, including Iceland, Lichtenstein, Norway and Switzerland, to receive medical treatment in another member state for free or at a reduced cost, if that treatment becomes necessary during their visit (for example, due to illness or an accident).

You can obtain a card by contacting a health insurance institution where you live: www.ec.europa.eu/social/main.jsp?catId=563&langId=en#nationalinfo