Service Excellence and Expertise

Experience Expertise

Our purpose is to enable our Members to trade with confidence.

Our office is an extension of our Member's offices - this underpins North’s service ethos. 

Experience & Expertise

We have a dedicated and highly experienced team of more than 80 claims specialists. They are ready to meet the demands of sophisticated and international charterers and traders. We can provide the high levels of service and support that charterers and traders expect, demand and deserve. North has a highly regarded and market-leading FD&D service, employing a dedicated team of 34 FD&D specialists all of whom are fully qualified and highly experienced barristers, solicitors, attorneys and advocates with multi-jurisdictional experience and knowledge.

Charterers and traders must be aware that they need to consider their position and responsibilities in any charterparty chain, in particular their relationships to owners and sub-charterers. This may include the increased risks involved in time chartering in and voyage chartering out ships. Our liability team has extensive experience of the potential issues which may arise and vast experience of working with owners, charterers and traders, specifically the often complex process of maintaining a "back-to-back" position in litigation or arbitration when in the middle of a charterparty chain, whether or not the charterparties themselves are on back-to-back terms.  Thus, having a complete understanding of all the competing interests and the differences arising between the contracts is crucial to finding the best solutions.

Loss Prevention

North was the first P&I Club in the world to recognise fully the importance and potential added value benefits of a dedicated Loss Prevention team.  North’s Loss Prevention team is involved in all aspects of proactive claims prevention, including a particular current focus on crew safety and training. A full range of Loss Prevention material including webinars, online videos and other materials such as guide books, posters, briefing notes and industry updates is available free of charge to all our charterers and traders. Our Loss Prevention colleagues also provide extensive support to our claims colleagues.

We also have a dedicated sanctions team who can assist Members as required.

Visit our Loss Prevention pages for more information.