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As we near the end of 2020, we are still dealing with the challenges of the Covid-19 pandemic. Despite these challenges, seafarers globally continue to prove their indispensable value. At North we’re committed to expanding the resources and support we provide our Members and their seafarers during these unprecedented times. From our My Mind Matters and Mind Call initiatives, Covid-19 related information and guidance on our website and MyGlobeView, to our dedicated webinars and publications, we’re here to ensure that you can continue to trade with confidence.
In terms of day to day support for Members it has very much been business as usual but in a virtual form. Fortunately, the core services in terms of P&I and FD&D claims handling can continue quite easily in a virtual world. This does of course pose problems when ideally you would like to discuss something with a Member face-to-face, but the level of understanding shown by everyone has been fantastic, helping to ensure that our service continues uninterrupted. When it has been possible to meet in person we have and this has meant fewer office visits and more time walking, talking and drinking coffee in open air spaces which is not necessarily a bad thing!
On the claims front Covid-19 has undoubtedly posed several challenges. Covid-19 restrictions often cause physical problems when dealing with claims. There have of course been claims related to crew Members having or suspecting they have Covid-19 as well as knock-on contractual problems. All of these challenges need agile solutions in a fast changing physical and legal landscape and our claims teams in both P&I and FD&D have been confronting them in support of our Members.
Seafarers have been under intense pressure during the pandemic and we recognise that the good mental health and wellbeing of seafarers is just as important as their physical
health. We have several resources available to seafarers to support them during the pandemic, including our confidential helpline ‘Mind Call’ which is provided in partnership with ISWAN.
Importance of Mental Health
There is very little that we would want to do that we can’t achieve virtually. In terms of Member education and training the virtual world has enabled us to provide regular, targeted webinars where we reach out to the relevant people on a specific topic. This is far more efficient from our perspective in terms of delivering the information and messages we would like, and it is much more efficient from our Member’s perspective too because they only need to attend the parts relevant to them.
We’ve also introduced a range of new digital tools on our website, to assist our Members in proactively assessing risks in specific ports and countries. This includes our dedicated Covid-19 expertise area, our award winning Covid-19 Tracker on MyGlobeView and the recently released Route Risk Advice tool. More information on these resources can be found under our helping you trade with confidence section.
As a leading member of the International Group of P&I Clubs, we strive to deliver the highest standard of service and expertise to our Members, brokers and business partners worldwide. We believe that a vital part of maintaining and improving our service is listening to our Members and we will continue to do this as much as possible through the end of the pandemic and beyond.
