Our corporate values guide our development as a leading Protecting and Indemnity Club respected for its high calibre staff and Member driven service.
As a mutual, all Members have equal status and we aim to run all aspects of our business equitably too. Our values, which have been built on past tradition, form the backbone of our operating philosophy and guide us in respect of our long term business strategy as well as our daily business activities and decisions.
Integrity
We believe in operating with integrity in all of our business dealings. Integrity requires the adherence to sound moral standards and ethical conduct that governs all aspects of our activities.
Trust & Transparency
We believe that at the core of all ethical business dealings there must be trust. Trust that others will do as they say and trust that we will live up to our commitments. To accomplish this we must also be transparent in the way that we communicate with others, providing timely and accurate information.
Accountability
We are accountable as individuals, team members and as an organisation for our actions and decisions. This involves honouring commitments and accepting responsibility for our performance and behaviour.
Teamwork
We aim to develop effective working relationships that draw on our collective knowledge and experience in order to help us find solutions and solve problems. We will respect and integrate with each other and promote the cross functional sharing of ideas, remaining good humoured at all times.
Quality of Service
Service to our Membership is the foundation of our success and our aim is to continue to establish, maintain and nurture mutually beneficial relationships. By supporting, developing and motivating all staff, we will always endeavour to provide outstanding service and at the same time seek innovative ways to enhance our service levels.
Staff Welfare
We recognise that service excellence is delivered through our people. We encourage our staff to balance their personal and business lives and we endeavour to look after their welfare to the benefit of the Association as a whole.
North operates a zero tolerance policy in relation to bribery and corruption and has always been fully committed to preventing and reducing the scope for bribery across all aspects of its business.