Our Culture

Our Culture Banner

We are renowned within our industry for the friendly and personable service we provide and we are proud of the way we look after our Members and our people.

North has been around for over 150 years and we have grown a lot in that time but we’ve kept the family feel that has contributed to our success. Often described as the ‘North Way’, our approach has always been to provide the best possible service and care to all. For our people this is reflected in the way we:

  • Support your career through exposure to new experiences and provide routes for progression.
  • Provide an excellent benefits package including a competitive salary, generous pension contributions and an annual discretionary bonus.
  • Invest heavily in training and development, including funded access to the IG Qualification, in-house talks and much more.
  • Provide modern, high-spec offices. Our head office in Newcastle is in an amazing location with an onsite gym, access to group exercises classes and company-subsidised car parking.

Our Core Values

The way we go about our day-to-day activities, our behaviour and ultimately the success of North are all driven by our three core values:

Core Values